Returns & Refund Policy

Effective Date: 09/09/2025
At Sourvia, we take pride in delivering high-quality jewellery, packaging, and store essentials. Each order is carefully inspected before dispatch. Since most of our products are made-to-order and customized, we follow a specific returns and refund policy as outlined below.

1. General Policy

• We do not accept returns for change of mind, overstock, or incorrect ordering.
• Returns and refunds are only available for defective, damaged, or incorrect items supplied by Sourvia.
• Any issues must be reported within 7 days of delivery.

2. Eligibility for Returns

To qualify for a return or replacement:

• The item must be unused, unworn, and in its original packaging.
• Proof of purchase (invoice or order confirmation) must be provided.
• Clear photos/videos showing the defect, damage, or error must be submitted to our support team.

3. Non-Returnable Items

• Customized products (specific plating, stones, branding, packaging with logo, etc.) cannot be returned unless they are defective or damaged.
• Sample orders are non-refundable.
• Items damaged due to customer mishandling, improper use, or storage are not eligible.

4. Process for Returns

• Contact our support team at info@sourvia.com within 7 days of receiving the order.
• Provide order details and supporting photos/videos.
• Our team will review the claim and confirm eligibility.
• If approved, we will arrange return instructions or offer a replacement/refund as applicable.

5. Refunds

• Approved refunds will be processed to the original payment method within 7–14 business days.
• Refunds may be partial in cases where only part of an order is defective.
• Shipping charges, customs duties, and import taxes are non-refundable.

6. Replacements

• Wherever possible, we will provide a replacement for defective or incorrect items instead of a refund.
• Replacement lead times may be the same as standard production timelines (up to 6 weeks).

7. Damaged Shipments

• If a shipment is received damaged, please raise a claim immediately with both the carrier and Sourvia.
• Customers are encouraged to opt for shipping insurance for high-value orders.

8. Contact Us

For all returns and refund-related queries, please contact:

📧 info@sourvia.com
H-340, RIICO Industrial Area, Sitapura, Jaipur, Rajasthan, 302022, India