Privacy Policy

Effective Date: 09/09/2025
At Sourvia, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy applies to our website, services, and all transactions conducted through our platform.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Details – Name, email address, phone number, billing/shipping address.
• Order Information – Products purchased, transaction details (payment is processed securely via third-party providers; we do not store card details).
• Account Data – Login credentials, saved preferences, wishlists.
• Technical Data – IP address, browser type, device details, cookies, and browsing patterns.
• Marketing Data – Your preferences for receiving promotional emails, offers, or notifications.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.
• Provide account management and customer support.
• Send order updates, offers, and relevant communications (with your consent where required).
• Improve website performance, personalization, and security.
• Comply with legal, tax, and regulatory requirements.

3. Legal Basis for Processing (EU Customers)

If you are located in the European Economic Area (EEA), we process your data on the following legal grounds under GDPR:

• Contract Performance – To fulfill your orders and provide services.
• Consent – For marketing communications and cookies.
• Legitimate Interests – To improve our services and prevent fraud.
• Legal Obligation – To comply with laws and regulations.

4. Sharing of Information

We do not sell or rent your personal information. We only share it with:

• Trusted Service Providers – shipping partners, payment gateways, IT service providers.
• Legal Authorities – when required by applicable law or legal process.
• Business Transfers – in case of a merger, acquisition, or restructuring of our company.

5. Data Security

We use encryption, firewalls, secure servers, and other industry-standard safeguards to protect your data. All payment transactions are processed through PCI-DSS compliant gateways and are never stored on our servers.

6. International Data Transfers

As a global platform headquartered in India, your personal data may be transferred and processed outside of your country of residence. For EU/UK customers, we rely on Standard Contractual Clauses (SCCs) and other safeguards approved by the European Commission to ensure lawful transfers.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Improve site functionality and user experience.
• Analyze traffic and understand browsing behavior.
• Personalize content and offers.

You can manage cookie preferences in your browser or via our cookie banner. EU visitors will see a cookie consent pop-up with Accept/Reject options

8. Your Rights

For All Customers

You can:

• Request access to your personal data.
• Ask us to correct or update your information.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing emails anytime via “unsubscribe” links.

Additional Rights for EU/UK Customers (GDPR)

• Right to restrict processing.
• Right to data portability.
• Right to withdraw consent.
• Right to lodge a complaint with your local Data Protection Authority.

Additional Rights for California Customers (CCPA/CPRA)

• Right to know what personal information we collect, use, and share.
• Right to request deletion of your personal information.
• Right to opt out of the sale or sharing of your personal data.
• Right to non-discrimination for exercising privacy rights.

We do not sell personal information. If you are a California resident, you may submit requests via [privacy@sourvia.com] or by clicking the “Do Not Sell or Share My Personal Information” link in our website footer.

9. Data Retention

We retain your personal data only as long as necessary to:

• Provide services and fulfill orders.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce agreements.

10. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from them.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the revised “Effective Date.”

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact us at:

📧 info@sourvia.com